Last Updated: 3.6.2025

At The Original Face By Sylvia Bala, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website or make a purchase. By using our website, you consent to the practices described in this policy.

1. INFORMATION WE COLLECT

When you visit our website or place an order, we may collect the following types of information:

1.1 Personal Information:

  • Name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment details (processed securely via third-party payment processors)

1.2 Non-Personal Information:

  • IP address
  • Browser type and device information
  • Pages visited on our website
  • Time and date of visits
  • Other anonymous usage data

2. HOW WE USE YOUR INFORMATION

We collect your information to provide a seamless shopping experience and improve our services. This includes:

  • Processing and fulfilling orders
  • Sending order confirmations, updates, and shipping details
  • Responding to customer inquiries and providing support
  • Improving our website and customer experience
  • Sending marketing emails (only if you have opted in)
  • Preventing fraud and ensuring website security

3. SHARING YOUR INFORMATION

We do not sell or trade your personal information. However, we may share certain data with third-party service providers to fulfill orders and improve your experience, including:

  • Shopify (our e-commerce platform)
  • Payment processors (e.g., PayPal, Stripe) for secure transactions
  • Shipping carriers (e.g., USPS, FedEx) to deliver your orders
  • Marketing tools (e.g., email providers, analytics services) if you have opted into promotional emails

These third parties only use your information to perform their designated services and are required to protect your data.

4. SECURITY MEASURES

We implement industry-standard security measures to protect your personal information, including:

  • Encrypted payment processing
  • Secure server infrastructure
  • Restricted access to sensitive data
  • Regular monitoring for potential security threats
    Despite these measures, no online transaction is 100% secure. By using our website, you acknowledge that we cannot guarantee absolute data security.

5. COOKIES & TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your browsing experience. Cookies help us:

  • Remember your shopping cart and preferences
  • Analyze website traffic and performance
  • Provide targeted marketing and promotions

You can disable cookies in your browser settings, but some website features may not function properly without them.

6. YOUR RIGHTS & CHOICES

You have the right to:

  • Request access to your personal data
  • Correct or update your information
  • Request the deletion of your data (subject to legal or operational needs)
  • Opt-out of marketing emails at any time

To exercise your rights, please contact us at contact@theoriginalfacetherapy.com

7. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal data.

8. CHANGES TO THIS PRIVACY POLICY

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

9. CONTACT INFORMATION

If you have any questions or concerns about this Privacy Policy, please contact us at:

✉ Email: contact@theoriginalfacetherapy.com