Last Updated: 3.6.2025

Welcome to The Original Face By Sylvia Bala. By accessing or using our website and purchasing products, you agree to be bound by the following terms and conditions. Please read them carefully before placing an order. If you do not agree to these terms, you may not use this website. 

1. GENERAL TERMS

1.1 These Terms & Conditions apply to all purchases made through The Original Face By Sylvia Bala.
1.2 In these terms, “we,” “us,” and “our” refer to The Original Face By Sylvia Bala, and “you” refers to the customer.
1.3 We reserve the right to update or modify these terms at any time. Your continued use of this website constitutes acceptance of any changes.

2. ORDER POLICY

2.1 All sales are final. Once an order is placed, it cannot be canceled or modified.
2.2 All prices are listed in United States Dollars (USD).
2.3 We reserve the right to refuse any order if fraudulent or unauthorized activity is suspected.
2.4 If an item is out of stock after purchase, we will notify you via email with an estimated restock date or offer a refund.

3. RETURN & EXCHANGE POLICY

3.1 We do not accept returns or offer refunds on purchased accessories. Please ensure you select the correct item before completing your purchase.
3.2 If you receive a defective or damaged item, you must contact us within five (5) business days of receiving your order at contact@theoriginalfacetherapy.com
3.3 You must provide clear photos of the defective product for review. If approved, we will send a replacement item at no additional cost.
3.4 We cover shipping costs for defective exchanges. However, we do not cover return shipping for any other reason.

4. SHIPPING POLICY

Domestic Shipping (USPS)

4.1 We currently only ship within the United States using USPS.
4.2 Shipping costs are calculated at checkout based on the destination and package weight.
4.3 Orders are typically processed and shipped within 2 business days from the order date.
4.4 Orders are processed Monday through Friday, excluding holidays. Orders placed on weekends or holidays will be processed the next business day.
4.5 USPS is our primary shipping carrier, and tracking information will be provided for all orders.
4.6 Once an order has been shipped, The Original Face By Sylvia Bala is not responsible for lost, stolen, or damaged packages during transit.
4.7 Shipping delays caused by USPS or other carriers are beyond our control and do not warrant refunds or compensation.
4.8 If your order is marked as delivered but you have not received it, please contact USPS with your tracking number. Unfortunately, we cannot issue refunds or replacements for stolen packages.
4.9 The buyer assumes full responsibility for tracking their package and ensuring it is received.
4.10 We do not ship to PO Boxes.
4.11 If a package is returned due to an incorrect address provided by the customer, the customer is responsible for additional shipping fees. Please ensure your shipping address is correct before placing an order. If you notice an error, contact us immediately. We cannot guarantee changes once an order is processed.

5. PAYMENT POLICY

5.1 We accept PayPal and major credit/debit cards.
5.2 We do not accept personal or certified checks, money orders, or other unapproved payment methods.
5.3 All transactions are processed securely. We do not store or have access to your payment details.

6. PRODUCT DISCLAIMER & LIABILITY

6.1 The Original Face By Sylvia Bala is not liable for any misuse of massage accessories. All products should be used according to their intended purpose and following provided instructions.
6.2 We do not make medical claims regarding our products. Our accessories are for wellness and self-care purposes and are not intended to diagnose, treat, or cure any condition.
6.3 If you have a medical condition or sensitivity, please consult a healthcare provider before using our products.
6.4 To the maximum extent permitted by law, The Original Face By Sylvia Bala shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use of our products.

7. PRIVACY POLICY

7.1 Your privacy is important to us. We collect and store personal information solely for order processing and customer service purposes.
7.2 We do not sell, trade, or share customer information with third parties.
7.3 By using our website, you consent to the collection and use of your information as outlined in our Privacy Policy. Please refer to our full Privacy Policy [link to privacy policy] for more details.

8. CUSTOMER SUPPORT

8.1 We aim to respond to customer inquiries within 24-48 hours during business days.
8.2 For assistance, contact us at:
✉ Email: contact@theoriginalfacetherapy.com